Cili99 takes every user's privacy as a serious responsibility. This document transparently explains how we collect, use, and protect your personal information when you use our platform.
These principles form the foundation of how cili99 handles every piece of data you entrust to us.
Minimum Collection
Cili99 only collects data that is strictly necessary to operate the platform and provide the services you request. No unnecessary data collection takes place.
End-to-End Encryption
All personal data and financial transactions are protected with 256-bit SSL encryption. Sensitive information is never stored in a directly readable format.
User-Controlled Settings
You have the right to access, correct, and request deletion of your personal data. cili99 provides clear channels for exercising these rights.
No Data Sales
Your personal data has never been and will never be sold, rented, or shared with third-party advertisers. Your information is not our commodity.
Full Transparency
We clearly explain why we need each type of data, how it is used, and how long it is retained. There is no hidden agenda behind our data collection.
Standards Compliance
Cili99's privacy practices comply with international data protection standards, including guidelines relevant to online gaming platforms operating in Malaysia.
This Privacy Policy describes how cili99 (operating at cili99.win) — referred to as "cili99", "we", or "our platform" — collects, processes, stores, and protects your personal information when you register and use our services.
As an online gaming platform serving Malaysian users, cili99 treats data protection as a core responsibility to our player community. We don't view privacy as a compliance checkbox — we see it as a genuine value that reflects how we respect our users.
This document applies to all cili99 platform users regardless of how they access it — whether via desktop web browser, smartphone, or any other device.
Cili99 collects your personal data through several different channels. Below are the categories of data we collect along with their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, identity card number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number | Account communications, notifications, customer support |
| Financial Data | Bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Betting history, game preferences, wins records | Account management, responsible gaming, platform improvement |
| Technical Data | IP address, browser type, device, approximate location | Security, fraud prevention, technical improvements |
| Cookie Data | Session cookies, user preferences, analytics data | Platform features, personalized user experience |
This is information you provide directly when registering, completing your profile, undergoing KYC verification, or contacting our support team. You have full control over this data.
When you use the cili99 platform, our systems automatically record certain technical information for security and service improvement purposes. This includes your IP address, device information, login times, and general usage patterns.
Cili99 uses your personal data only for lawful and stated purposes. We do not process your data for any other purpose without obtaining your consent first.
Aggregated usage data (with no individual identification) helps cili99 understand how users interact with the platform, enabling us to make meaningful improvements to the experience for all players.
Cili99 uses your contact information to send important account notifications, transaction updates, and promotional communications (if you have agreed to receive them). You can unsubscribe from promotional communications at any time through your account settings.
Cili99's position on this is clear: we do not sell your personal data to any third party for marketing or commercial purposes.
However, cili99 needs to share certain data with selected third parties to operate our platform effectively:
All third parties we work with are bound by data protection agreements that prohibit them from using your data for any purpose other than what has been specified.
Cili99 continuously invests in security infrastructure to protect your data from unauthorized access, loss, or misuse.
Cili99 retains your personal data only for as long as necessary to fulfill the stated purposes or as required by applicable law.
When data is no longer needed, cili99 will securely delete it using methods that ensure it cannot be recovered.
The cili99 platform uses cookies and similar tracking technologies to enhance the user experience, ensure platform functionality, and understand usage patterns in aggregate.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cili99 platform.
Cili99 respects your rights as the owner of your personal data. Here are the rights you have and how to exercise them:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If the data we hold is inaccurate or outdated, you have the right to request a correction. For basic information, you can update it directly through your account settings.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data. Please note that some data must be retained for legal compliance and cannot be deleted upon request.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time via your account settings or by contacting our support team.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service if you wish.
To exercise any of the above rights, contact the cili99 support team via live chat or email. We will require identity verification before processing any requests related to personal data.
Cili99 is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors.
If you believe a minor has registered or is using the cili99 platform, please contact our support team immediately. We will take prompt action to investigate and close the account in question, and delete any related data once the investigation is complete.
Cili99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements.
When we make material changes to this policy, we will:
Continued use of the cili99 platform after any amendments take effect indicates your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account.
If you have any questions, concerns, or requests related to this Privacy Policy or how cili99 handles your personal data, we encourage you to reach out to us:
Our team will endeavor to respond to all privacy-related inquiries within 14 business days. For more complex requests such as data deletion or data transfers, this period may be longer and we will keep you informed of the expected timeframe.
For information about cili99's Terms of Use, please refer to the page Terms and Conditions us. For information on responsible gaming practices, please visit the page Responsible Gaming us.
Cili99 is committed to protecting your privacy while delivering the best gaming experience. Register today and enjoy a platform that puts your data security first.
By registering, you agree to the Terms and Conditions and cili99's Privacy Policy.