Please read this document carefully before using the cili99 platform. By registering or using any of our services, you agree to comply with all terms stated herein.
Six key things you need to know before using the cili99 platform.
Member Eligibility
Only individuals aged 18 and above may register and use the cili99 platform. Each account must be personally owned and cannot be shared.
Deposits & Withdrawals
All financial transactions must use a payment method registered under your own name. Withdrawals require completed KYC verification.
Bonuses & Promotions
Every bonus offer is subject to clearly stated rollover requirements. Bonus abuse may result in reward cancellation and account suspension.
Account Security
You are solely responsible for the security of your login credentials. cili99 will never request your password through any channel.
Responsible Gaming
Cili99 provides betting limit tools and play-break options. Users who need assistance are encouraged to contact our support team.
Terms Amendment
Cili99 reserves the right to amend these terms at any time. Changes will be communicated via the platform and continued use constitutes acceptance.
Contents
Welcome to cili99 (cili99.win), an online gaming platform operating for users in Malaysia. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and cili99.
By accessing, registering, or using any part of the cili99 platform — including the website, mobile app, or any related services — you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document.
If you do not agree with any part of these terms, please do not proceed with registration or use of the cili99 platform. For any questions regarding these terms, the cili99 support team is ready to help.
Cili99 services are restricted to individuals aged 18 years and above only. This is an absolute requirement that cannot be waived under any circumstances. cili99 reserves the right to request identity documents at any time to verify a user's age eligibility.
If a user is found to have registered using a false age or to have allowed an underage individual to use their account, cili99 reserves the right to suspend the account immediately and withhold any remaining balance pending investigation.
Each individual is only permitted to hold one (1) cili99 account. Owning multiple accounts, whether under the same name or different names, is strictly prohibited. cili99 uses advanced detection technology to identify duplicate accounts.
All information provided during registration must be accurate, complete, and up to date. This includes your full name, date of birth, phone number, and a valid email address. Providing false or misleading information is a violation of these terms and may result in account closure.
You are fully responsible for maintaining the confidentiality of your cili99 account username and password. cili99 shall not be liable for any losses arising from unauthorized access caused by your failure to safeguard your login credentials.
As part of cili99's commitment to security and compliance, all members are required to complete the identity verification (KYC) process before their first withdrawal. Required documents include a valid government-issued ID and proof of current address.
Cili99 reserves the right to request additional documents at any time deemed necessary, particularly for high-value transactions or any activity considered unusual.
Cili99 accepts deposits via a variety of valid Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, authorised debit/credit cards, and crypto (USDT). All deposits must be made using a method registered in the user's own name.
Cili99 does not accept deposits made through accounts or payment methods not registered in the name of the registered user. Any deposit identified as originating from a third party will be returned and the account in question may be subject to investigation.
Cili99 is committed to processing all valid withdrawal requests as quickly as possible. Withdrawals for KYC-verified accounts are typically processed on the same day for requests received before the designated cut-off time.
Standard withdrawals are processed within 1 to 3 business days. VIP members enjoy faster priority processing. In cases requiring additional verification, the cili99 team will contact you directly for further information.
Cili99 offers a wide range of bonuses and promotions from time to time for both new and existing members. All bonus offers are subject to the specific terms and conditions stated in each respective offer.
All bonuses received are subject to the rollover (re-wagering) requirements explicitly stated in each offer. For example, a bonus with a 10x rollover means you must wager the bonus amount 10 times before the funds can be withdrawn.
All games on the cili99 platform are operated in accordance with industry-standard rules set by certified game providers. Game results are final and cannot be disputed except in cases of verifiable technical error.
Cili99 uses random number generator (RNG) software that has been audited and certified by independent auditing bodies to ensure the fairness of all games. Live Casino is operated by real human dealers via live video stream with high-quality monitoring technology.
In the event of an internet disconnection or technical disruption during gameplay, cili99 will use server records to determine the outcome. Results recorded on the server are final. Any claims related to technical disruptions must be submitted to the support team within 24 hours.
Cili99 users are prohibited from engaging in any of the following activities. Violations may result in account suspension or permanent closure without a refund:
Cili99 reserves the right to suspend or close any account at any time for reasonable cause, including:
In cases of suspension related to an investigation, account balances will be held while the investigation is ongoing. cili99 aims to resolve all investigations within 30 business days.
Cili99 takes responsible gaming seriously. We believe gaming should be an enjoyable and controlled form of entertainment, not a source of stress or financial difficulty.
Cili99 provides the following tools to help users manage their gaming habits:
For more information on cili99's commitment to responsible gaming, please visit the Responsible Gaming us.
Cili99 takes user privacy seriously. The collection, processing, and storage of your personal data is governed by the cili99 Privacy Policy, which forms part of this agreement.
In summary, cili99 collects your personal data for the purposes of account management, transaction processing, identity verification, and service improvement. Your data will not be sold to third parties and will only be shared with partners necessary for platform operations.
For full details on how we handle your data, please read cili99 Privacy Policy.
Cili99 is not liable for indirect losses, loss of profits, or any consequential losses arising from use of the platform, including but not limited to:
The total liability of cili99 to any user at any time shall not exceed the net deposit amount made by that user in the 30 days prior to the claim.
Cili99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the cili99 platform.
It is your responsibility to review these Terms and Conditions from time to time. Continued use of the cili99 platform following any amendment constitutes your acceptance of the revised terms. The date of the last update is always displayed at the top of this document.
If you have any questions, confusion, or concerns regarding these Terms and Conditions, the cili99 support team is ready to assist you.
You can reach us via:
For responsible gaming concerns, please refer to the dedicated page Responsible Gaming us or contact our support team directly.
Having read and understood our Terms and Conditions, you are ready to enjoy everything cili99 has to offer. Register for free and start your gaming journey with us.
By registering, you agree to the Terms and Conditions and Privacy Policy cili99.